Travellers often have the same concerns and you can find answers to commonly-asked questions below. If you can’t find what you’re looking for in our FAQ, please view our policies or contact us.
- What's included in the tariff?
Accommodation, all gourmet dining, selected wines, beers and spirits, non alcoholic beverages, signature guided experiences, access to all spa facilities, plus one 60-minute relaxation massage per stay (adults and youths only).
- Is there complimentary wifi?
The lodge offers complimentary wireless internet, however, due to the remote location of the lodge the connection can be slow and intermittent. Please note there is no cell service.
- Are airfares included in the tariff?
Airfares are not included, however, Clayoquot Reservations can certainly assist with arranging arrival and departure travel plans.
- Operating season
Clayoquot Wilderness Lodge is open seasonally during the warmer months from May to September. In 2023, the lodge will welcome guests from May 18 – September 23, 2023 inclusive.
- Length of stay
Clayoquot Wilderness Lodge offers packages based on a three night stay arriving Thursday and departing Sunday, a four night stay arriving Sunday and departing Thursday, or seven-night stays arriving either Thursday or Sunday.
- What time is check-in/check-out?
Check-in and check-out days are on Sundays and Thursdays only. Check-in time is 3.30pm. Check-out time is 12.00 pm. Early check-in and late check-out are subject to availability and a surcharge may apply. Guests arriving or departing outside standard check-in or check-out times are welcome to enjoy the lodge facilities.
- What is the lodge's smoking policy?
Smoking is permitted in designated areas.
- What is the minimum age for check-in?
Clayoquot Wilderness Lodge welcomes children aged six years and over. Child rates apply to guests aged 6-18 years.
- How many people can occupy a tent?
Due to a short season and limited accommodations, adult double occupancy is required in all ensuite and deluxe tents during peak season stays. A single occupancy supplement of $650 per night applies during shoulder seasons. Maximum occupancy in all ensuite and deluxe tents is 4 people. Maximum occupancy in the Hillside Family Tent is 8 people. The Hillside Family Tent has a minimum occupancy of 2 adults and 2 children in the shoulder season and 2 adults and 2 youth in the peak season.
- What is the payment policy?
A deposit representing 50% of the total cost of booking including taxes and gratuities is due at time of reservation. The remaining balance is due 90-days prior to arrival. We accept Visa, MasterCard or American Express. Settlement is also accepted by direct deposit; please advise Clayoquot Reservations once paid to ensure receipt.
- What is the cancellation policy?
We do our best to accommodate guest requests under extraordinary circumstances, but due to our short season and remote location, we cannot make exceptions to our payment and cancellation policies.
In the event of inclement weather, where possible the lodge will make alternate travel arrangements to ensure that guests may continue their trip as planned. Arrival and departure times may be affected.
As such, for cancellations and booking amendments outside of 90 days from arrival, a $500 per person cancellation fee is applied, with the remaining deposit refunded. Cancellations and booking amendments made within 90 days of arrival result forfeit all monies paid.
Refunds or credits will not be granted in the event of non-arrival, any unused services, or unused nights due to travel or weather disruptions. For peace of mind, we recommend you protect yourself with comprehensive travel insurance to cover any cancellation fees.
- Travelling well
For the safety and wellbeing of all our guests, we recommend travelling only when feeling well. Standard confirmation, payment and cancellation terms apply for all reservations, including any guest bookings impacted by covid-19 complications. Travel insurance is strongly recommended.
- Can I bring my pet?
Due to the surrounding wildlife guests are asked to leave their pets at home. There are many dogs onsite to keep you company, who have been trained to be comfortable and not disturb the bears and other wildlife.
- Can I pat the dogs?
- How do you get there?
The easiest and quickest way to travel to the lodge is to fly to Vancouver, British Columbia (YVR) followed by a scenic 45-minute seaplane flight directly to the lodge dock. Learn more about the travel the options to Vancouver Island here.
- What's the luggage allowance?
The baggage allowance per person on the floatplane is 40 lbs (18 kg), which includes a small carry-on. Guests arriving to the lodge before or after extended travel can store excess luggage securely at the Seair floatplane terminal, at no extra cost. Guests arriving and departing via boat transfers are asked to pack no more than 2 suitcases per person.
- Can I drive there?
If seaplane is not possible, guests arriving via boat from Tofino are asked to meet at Tofino Resort and Marina. Our guides provide a valet service and will securely park your vehicle and retrieve your car for you upon departure. Guests arriving via Flight transfer from Vancouver are asked to park their vehicle at the Seair Seaplane Terminal. Both transfer options offer parking at no cost.
- How is the weather?
Temperatures range from 10-18C (50–65F) with overnight lows between 10-15C (50-60F). Winter is storm season on the island, however, the occasional shower does occur throughout summer.
- What should I wear?
Attire is casual and laid back. We recommend you pack comfortable, functional clothing for activities and come prepared for the chance of rain. There is no formal dress code for dining, you are welcome to dress as casual or formal as you wish. View packing list.
- What is the currency?
The currency used is Canadian Dollars (CAD).
- What is the time zone?
Clayoquot Sound is located on Vancouver Island, which operates under Pacific Daylight Time (PDT, GMT-7).
- What is the language?
English is the official language of Canada.
- What is the electricity connection?
- Do you offer room service?
Unfortunately, because of our integration with the ecosystem we must be sensitive to the surrounding wildlife and room service is unavailable. However, there is always a selection of snacks and baked goods available in the Cookhouse for hungry guests, kept securely away from our curious and furry friends.
- Do you cater for dietary requirements?
As the lodge is situated in a remote destination, it’s essential to advise any special dietary needs at the time of reservation. We will do our best to tailor menus accordingly whilst providing opportunity to enjoy a diverse range of premium regional produce. Should notice not be provided in advance, our chefs will endeavour to prepare suitable meals with the ingredients available. We regret we are unable to prepare meals requiring strict religious observance in the preparation.
- Is alcohol included?
The rate at Clayoquot Wilderness Lodge includes a premium selection of beers, wines and spirits, with some vintage wine options available at an additional cost.
- What are the tents like?
Contemporary interiors feature king beds dressed in fine linens, custom furnishings and by local and international designers, gas heaters, and spacious bathroom with heated floors, and power/charging outlets for your devices.
- How many people can you accommodate?
We can accommodate 50 people, or 60 including children sharing in the same tent.
- Do you have a fitness centre/gym?
A high–performance fitness gym is located next to the Bedwell River, equipped with free weights facilities, bench and squat rack, cables, treadmills, ergonomic row machines, and a host of mobility and stretching equipment.
- Is there laundry facilities?
A complimentary laundry service is available.
- Is there a swimming pool or facilities?
There is no swimming pool, however guests are welcome to use the spas and saunas. Saunas operate from 6.30am – 10pm, and spas may be used 24/7.
- Are there walking or hiking tracks from the lodge?
There are a number of direct walking trails around the Outpost, and down to the dock. Guests are welcome to explore these trails but are advised to carry bear spray.
- What activities are included?
Water based experiences include whale and bear watching, river, fly, and offshore fishing, stand up paddle boarding, canoeing, sea kayaking, canyoning, and the Wildside eco safari tour. Land based experiences include hiking, mountain biking, rock climbing and rappelling, horseback riding, archery, and yoga or meditation classes.
- What is not included?
Bespoke Heli Experiences are available for an additional cost.
- What is the age limit for horse riding?
The age limit for horse riding is 12 years and over. Riders under the age of 18 must be accompanied by a parent or guardian.
- Do I have to do all the activities?
Not at all! You can do as many, or as few, as you wish. We understand that some people are seeking complete relaxation, so don’t feel guilty for taking an afternoon off. Guests are presented with a personalized itinerary on arrival which may then be tailored further to your interests.
- Are the activities dangerous?
There is always risk involved with outdoor recreation. However, safety comes first, and all activities are operated with the appropriate safety equipment and to operational code. All guides are first aid trained.
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