We do our best to accommodate extraordinary guest requests, but due to our short season and remote location we cannot make exceptions to our deposit and cancellation policies. We very strongly recommend that all guests purchase travel insurance.

Booking & Cancellation

A deposit representing 50% of the total cost of booking including taxes and gratuities is due at time of reservation. The remaining balance is due 90-days prior to arrival. We accept Visa, MasterCard or American Express. Settlement is also accepted by direct deposit; please advise Clayoquot Reservations once paid to ensure receipt.

If a cancellation in writing is received and confirmed by the lodge 91 or more days prior to scheduled arrival, a $500 CAD per person cancellation fee applies. If cancellation is received 0-90 days prior to arrival, then the reservation is 100% non-refundable.

Reference our information guide to help you travel safely and as advice for action in case you or your companion tests positive to Covid-19 during a stay at Baillie Lodges.

Travel Insurance

We strongly recommend that all guests purchase travel insurance.

Travel Tip

Charter floatplanes depart from the South River Terminal of YVR from 3:00-4:00pm on Thursdays and Sundays, arriving to the lodge generally between 3:45-4:45pm. Floatplanes begin returning lodge guests to Vancouver following the unloading of arriving guests, generally between 3:30pm and 5:00pm, arriving YVR South River Terminal 45 to 60 minutes after departure. It is impossible to predict weather and flight conditions, therefore it is highly recommended that guests avoid booking connecting flights on the same day as their arrival and departure to/from the lodge.

Wilderness Factor

Due to inadequate weather, floatplane schedules are sometimes changed or amended by the operator to suit, or include a ground transfer component. Such changes and delays are beyond our control and while we and our floatplane partners do our best to adhere to plans.  Sometimes for the safety of passengers, scheduled flights are cancelled or delayed, until pilots receive the all-clear to take off from YVR South Terminal. In the case that the floatplane must land at another destination on Vancouver Island, supplemental ground and/or boat transfer will be provided. Please inquire directly with the lodge regarding policies.

Children

Due to the intimate size and nature of the lodge, children must be a minimum of six years of age. Children’s rates apply to children ages 6-12 years old. Youth rates apply to youth ages 13-18 years old.

Minimum & Maximum Occupancies

Maximum occupancy in all Ensuite and Deluxe tents is four people. Maximum occupancy in the Hillside Family Tent is eight people. The Hillside Family Tent has a minimum occupancy of up to three guests, regardless of age. Extra person rates apply thereafter for adults, children aged 6-12, and youth aged 13-18.

Check-In and Check-Out

Check-in and check-out days are on Sundays and Thursdays only. Check-in time is 3:30pm. Check-out time is 12:00pm. Early check-in and late check-out are subject to availability. Surcharge may apply.

Massage Allowance

One 60-minute relaxation massage per adult/youth is included with stays of three and four nights. Two 60-minute relaxation massages per adult/youth are included with each seven-night stay.

Luggage Allowance

Baggage allowance per person on the floatplane is 40 lbs (18 kilos), which includes a small carry-on. Guests arriving to the lodge before or after extended travel can store excess luggage securely at the Seair floatplane terminal.

Lodge Package Inclusions

The tariff includes: luxury tented accommodation, all gourmet meals including snacks, featured wines, beer and alcohol, guided activities, gear and instruction, one 60-minute relaxation massage per person (adults and youths only), evening turndown service and all in-room amenities, laundry service, horse-drawn wagon shuttle, and unlimited enjoyment of amenity tents and waterfront lounge.

Included Guided Activities

Highly personalized, unforgettable adventures include horseback riding, whale and bear watching, canoeing, sea-kayaking and stand-up paddle boarding, fishing, hiking, archery, trail running, mountain biking, rock climbing and rappelling. Gentle stretch classes are offered every morning (in yoga studio or on the waterfront deck) and a state-of-the-art fitness room is also available.

Bespoke Heli Experiences & Extras

To make a stay at Clayoquot Sound truly unforgettable, we also offer a menu of Bespoke Helicopter Adventures designed to suit every interest and occasion (additional charges apply). The Healing Grounds Spa offers a choice of à la carte treatments including facials and hot stone massage. Special reserve wines and liquor from the cellarmasters list are also available for an additional fee.

Orientation

After the short but scenic ride from the floatplane dock – by horse-drawn wagon, no less – a Champagne reception awaits at the Cookhouse. Enjoy passed canapies and appetizers, the cocktail or refreshment of your choosing, and settle in by the fire for a brief orientation given by lodge management. You will meet your hospitality team, learn about bear-aware, wilderness safety, lodge customs, and how-to register for activities and spa. Soon after, you will be walked to your tent – short grounds tour en-route – where your luggage awaits.

Business Services & Cell Service

By design, there is no in-room telephone or television, but all guest and amenity tents offer reliable and complimentary wifi. Also by design, there is no business centre. We make wireless printing available through our office, and, should you need access to a computer, there is a printer-connected 21” Mac in one of our Lounge Tents, for adult guest use. Traditional text messaging and cellular calls cannot be sent or received to devices at the lodge. However, iMessage, iChat, FaceTime, Whatsapp and any other web-based messaging applications will keep you connected.

First Aid

Guests are briefed on location of the first-aid room upon arrival, as well as contact method for our on-duty first-aid officer. First-aid room is equipped with AED is open 24/7, Guests are asked to fill-out a pre-arrival form to advise any dietary preferences, allergies and other health information so staff and service delivery meet requirements. Guides are trained in Wilderness First Aid and carry first aid and/or wilderness survival kits, as appropriate, on all outings.

Gift Certificates

Gift certificates are valid for specific dates and seasons only and may be redeemed only by the recipient unless permitted by General Manager(s). Certificates are non-transferable – person to person or season to season, and they have no cash value. Gratuities are not included in gift certificates awarded to non-profit organizations for the purposes of fundraising, therefore gratuities are due from the certificate holder.

2022 Season Dates

Shoulder season: May 12 to June 15, 2022 and September 8-25, 2022

Peak season: June 16 to September 7, 2022